Terms and Conditions
Welcome to Mporeo.one - Pioneering Order Management and POS for Hospitality Venues
Mporeo.one is at the forefront of transforming order management and point of sale (POS) systems for a wide array of hospitality establishments, including bars, clubs, cafes, restaurants, events, and stadiums. Our platform is meticulously designed to cater to the diverse operational demands of these venues, offering a tailored and efficient ordering solution for delivery, pick-up, or dine-in services.
Mporeo.one is more than just a software solution; it's a comprehensive system equipped with advanced features to streamline the hospitality experience:
Adaptable Order Management: Serving a variety of hospitality settings, our platform excels in managing orders for a small cafe or a large stadium, our platform offers robust order management capabilities designed to handle orders efficiently, from placement to delivery, like order tracking, status updates, and seamless coordination between kitchen staff and delivery personnel. Ensuring a smooth process for both customers and merchant venue staff.
Real-Time Order Tracking: We offer real-time tracking capabilities, allowing both customers and restaurant owners to monitor order status, leading to enhanced customer satisfaction and operational efficiency.
State-of-the-Art Point of Sale (POS) System: Our POS system is tailored to the dynamic needs of various hospitality environments, ensuring a smooth and efficient transaction process.
Real-Time Analytics and Reporting: The platform provides advanced analytics and reporting tools, giving venue owners valuable insights into order trends, customer preferences, and operational efficiency.
Innovative Ordering Technologies: Embracing the latest in technology, Mporeo.one integrates NFC and QR code ordering capabilities with options for ordering via web or app. This modern approach allows for an even more convenient and contactless ordering experience for customers, enhancing service speed and customer satisfaction. Customers enjoy a flexible and convenient ordering experience, tailored to their preferences and location – be it at home, in the venue, or on the go.
Our commitment is to provide an exceptional platform that meets and surpasses the varied demands of the hospitality industry with an outstanding experience while ensuring compliance with legal and ethical standards. We encourage you to reach out to us at [email protected] with questions or concerns regarding these Terms.
Agreement to Terms
The Terms and Conditions
By accessing, browsing, or utilizing the services provided by Mporeo.one, you acknowledge and agree to these Terms and Conditions(the "Terms") presented here are intended to define the rules and regulations that govern your use of the Mporeo.one platform, as a user and or as a merchant. By accessing and using our Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. They outline your rights and responsibilities, as well as ours, to ensure a fair, safe, and enjoyable experience for all parties involved. This acceptance constitutes a binding agreement between you and Mporeo.one. Your use of the platform is contingent upon your full compliance with and understanding of these Terms.
Conditional Use of the Platform
It is crucial for users to comprehend that the use of the Mporeo.one platform is explicitly conditional upon the acceptance of these Terms. If at any point you do not agree to any part of these Terms, or if you find them not to be in alignment with your requirements or expectations, we respectfully request that you cease using the platform immediately. Continuing to use the platform after having access to these Terms will be regarded as your ongoing acceptance of and agreement to these Terms.
Periodic Revisions
Please note that these Terms may be subject to change or updates at any time. It is your responsibility as a user to regularly review these Terms for any amendments. Your continued use of the platform following any changes to these Terms will be considered as your acceptance of those changes.
Intellectual Property Rights
Ownership of Intellectual Property
All content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) on the Mporeo.one platform are the exclusive property of Mporeo.one, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.This includes, but is not limited to, the Mporeo.one name, logo, website design, mobile application design, software, text, graphics, interfaces, and code, as well as any patents, trademarks, copyrights, trade secrets, and any other forms of intellectual property or proprietary rights (collectively, "Intellectual Property").
Use of Intellectual Property
The Intellectual Property of Mporeo.one is protected by both national and international intellectual property laws. As a user, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform strictly in accordance with these Terms. This license is solely for the purpose of enabling you to use and enjoy the benefit of the services provided by Mporeo.one, in the manner permitted by these Terms.
Restrictions
You are strictly prohibited from:
Copying, modifying, distributing, selling, or leasing any part of our platform, as well as the software included in the platform.
Using Mporeo.one's trademarks, logos, domain names, and other distinctive brand features without our prior written permission.
Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Mporeo.one platform, use of the platform, access to the platform, or any contact on the website through which the service is provided, without express written permission by us.
Engaging in any action that may harm or exploit the Intellectual Property rights of Mporeo.one or infringe upon them in any manner.
Attempt to decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code for any software that is part of the Mporeo.one platform.
No Unauthorized Use
Any use of the Mporeo.one platform not expressly permitted by these Terms is a breach of these Terms and can result in legal action. In case of such unauthorized use, your right to use the platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Enforcement
Violations of Mporeo.one's Intellectual Property rights will be prosecuted to the fullest extent of the law, which may include seeking monetary damages and/or an injunction to prevent further misuse.
Account Registration and Security
Creating end user and or Merchant Commerce account
To access and use certain features of the Mporeo.one platform, you may be required to register for an account. When creating an account, you agree to:
Provide accurate, current, and complete information about yourself as prompted by our registration forms (the "Registration Data").
Maintain and promptly update the Registration Data to keep it accurate, current, and complete.
Additionally, In addition to the standard registration process Mporeo.one offers the convenience of registering an account using third-party services like Meta (Facebook) , Google and Apple . When choosing this option:
Users will be able to use their existing Meta or Google account details to create an account on Mporeo.one, streamlining the registration process.
Mporeo.one will receive certain profile information from these third-party services, as permitted by the user, to facilitate account creation.
All data collected through these third-party services is handled in line with Mporeo.one's Privacy Policy, ensuring transparency and user control over their information.
This integration is designed to provide a seamless and efficient registration experience while ensuring user data security.
Registering an account through these services implies consent to the transfer of required data from the respective service to Mporeo.one.
creating a merchant commerce account on Mporeo.one is a structured process, culminating in the signing of the Merchant Processing Agreement (MPA), Designed to ensure that businesses can efficiently and securely offer their services and products on the platform. The process is detailed below:
Registration
Initial Sign Up:
Merchants start by filling out a registration form on Mporeo.one. This form typically requires business information such as the business name, type, business licenses, tax identification numbers, or other legal documents, contact information, and location.
Essential for transaction processing, merchants must provide their banking information to facilitate the receipt of payments from sales.
To uphold the integrity of the platform, Mporeo.one may request additional documentation to verify the business owner.
Review of Account:
Final Review by Mporeo.one:
Accuracy Check: Prior to the agreement's submission, Mporeo.one conducts a comprehensive review of the merchant account to verify the accuracy and completeness of all provided information.
Policy Adherence: They ensure that all details adhere to the platform's policies and standards.
Merchant Processing Agreement (MPA):
Presentation to Business Owner: Once the review is complete and satisfactory, the MPA is presented to the business owner for their signature. This document outlines the terms and conditions of processing payments through Mporeo.one.
Signature Capture: The business owner reviews and signs the MPA, signifying their agreement to the terms and conditions.
Submission to Processor:
Processing by Mporeo.one: After the MPA is signed by the merchant, it is then submitted to Mporeo.one's payment processor.
Final Processing Steps: The payment processor undertakes its own procedures to activate and manage the merchant's payment processing capabilities.
Account Activation: Upon successful processing of the MPA, the merchant account is fully activated, allowing the merchant to start transactions on the Mporeo.one platform.
Support and Guidance: Mporeo.one may provide ongoing support and guidance to the merchant to facilitate smooth operations and compliance with the MPA terms.
If you provide any information that is untrue, inaccurate, not current, or incomplete, or if Mporeo.one has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Mporeo.one has the right to suspend or terminate your account and refuse any and all current or future use of the platform.
Security of Your Account
As a user of the Mporeo.one platform, you are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your account. You agree to:
Keep your password secure and confidential.
Not permit others to use your account or transfer your account to any other person.
Notify Mporeo.one immediately of any unauthorized use of your account or any other breach of security.
Mporeo.one will not be liable for any loss or damage arising from your failure to comply with this security obligation.
Protecting Your Credentials
You are advised to take special care in protecting your account credentials. Some guidelines include:
Regularly updating your password and choosing a strong password that includes a combination of letters, numbers, and symbols.
Avoiding the use of the same password across multiple sites or services.
Being cautious about entering your account details on public or shared computers.
Remember, Mporeo.one personnel will never ask you for your password. Any communication requesting such information should be treated as unauthorized and potentially malicious.
Consent to Communications
Electronic Communication Agreement
Upon creating an account on the Mporeo.one platform, you automatically consent to receive various forms of electronic communications from both Mporeo.one and our authorized third-party partners. These communications are intended to enhance your experience with our platform and may include:
Emails: For updates, promotions, and informational content.
Texts/SMS/MMS: For real-time transactional updates, reminders, or promotional content.
Other Digital Messages: Pertaining to your account, services, or special offers.
These communications will be sent using the contact information you provided during your account registration process.
Nature of Communications
The communications you receive may encompass a range of subjects, including but not limited to:
Updates on your account status and transactional alerts.
Information about new features, products, or services on the Mporeo.one platform.
Promotional offers and exclusive deals from Mporeo.one or our partners.
Important updates regarding changes to our Terms and Conditions, Privacy Policy, or other policy-related information.
Opting Out
While we aim to provide you with valuable and relevant information, we respect your communication preferences. You have the option to opt out of receiving certain types of communications as detailed in our Privacy Policy. Please note:
Opting out of marketing and promotional communications is possible and can be done at any time.
However, opting out of essential transactional or account-related communications is not recommended, as it may impact your ability to effectively use the Mporeo.one platform.
It's important to understand that by using the Mporeo.one platform and agreeing to these Terms, you are acknowledging and consenting to the receipt of these types of communications.
Fees, Payments, and Refunds
Fee Structure
Mporeo.one operates with a transparent and clear fee structure. This applies to all users, including both customers and merchant commerce accounts, ensuring everyone is informed about any fees associated with the use of our platform. The fee types include:
Transaction Fees: We may charge a percentage fee for each sale made through our platform.
Subscription Fees: Some services on Mporeo.one might require a monthly or annual subscription.
Service-Specific Fees: Additional charges could apply for specialized services or features on Mporeo.one.
All fees will be clearly communicated during the transaction process or at the beginning of a subscription.
Payment Methods
Mporeo.one accepts various payment methods to cater to the diverse needs of our users:
Credit/Debit Cards
Online Payment Gateways such as PayPal, Stripe, SPPC, Nuvei, FIS, Fiserv, Global Payments.
Direct Bank Transfers
Mobile Payment Solutions like Apple Pay and Google Pay
It is the responsibility of users to ensure their payment information is up-to-date and valid.
Transaction Processing and Timelines
The processing time for transactions can vary depending on the chosen payment method.
Users will be notified once their transaction has been successfully processed.
For bank transfers or payments via certain gateways, processing times may be dictated by the respective financial institutions.
Refunds and Cancellations
Mporeo.one is dedicated to user satisfaction. We offer a refund policy under certain conditions for merchant commerce account users who are not satisfied with our services or encounter issues.
Requests for refunds must be made within a specific period from the transaction date, as detailed in our service agreement.
Refunds will be processed using the original payment method, unless otherwise arranged.
The time frame for processing refunds will be communicated during the refund request process.
Mporeo.one is not responsible for any refunds related to purchases made through the platform. If you wish to request a refund, you must contact the venue directly or your financial institution. Mporeo.one shall not be held liable for any refund disputes.
Changes to Fee Structure
Mporeo.one reserves the right to modify its fee structure at any given time. Such changes will be communicated through the platform or by email.
Continued use of the platform after fee changes indicates acceptance of the new fee structure.
Authorization for Payment Processing
By using Mporeo.one's services, merchants authorize the platform to handle credit card transactions on their behalf.
Compliance with PCI DSS
Merchants must adhere to the Payment Card Industry Data Security Standard (PCI DSS) to protect cardholder data. Mporeo.one is not responsible for any loss due to the merchant's non-compliance with PCI DSS.
Security and Encryption
Mporeo.one, in its commitment to ensuring the highest level of security for its users, integrates Visa's advanced tokenization and 3DS2 technologies to protect sensitive payment information.
The integration of VTS and 3DS2 on Mporeo.one ensures that all transaction data on Mporeo.one are encrypted, minimizing the risk of unauthorized access or data breaches.
This integration ensures that Mporeo.one complies with the Payment Card Industry Data Security Standard, protecting cardholder data and maintaining high security standards.
By utilizing these technologies, Mporeo.one builds trust among its users, reassuring them that their financial data are handled securely throughout the payment process.
Dispute Resolution and Chargebacks
Mporeo.one follows industry standards for dispute resolution and chargebacks.
Merchants are required to provide necessary information for resolving such issues.
Chargeback fees or penalties from card networks may be passed to the merchant.
Processing Fees
Merchants will incur processing fees as specified in their agreement with Mporeo.one.
Mporeo.one may adjust these fees, providing prior notice to merchants.
Settlement and Funding
Mporeo.one will settle funds from transactions, less any applicable fees, according to the merchant processing agreement schedule.
Termination of Services
Mporeo.one may terminate services for any breach of service terms or merchant agreement, with final settlements made as per agreement terms.
Limitation of Liability:
To the fullest extent permitted by applicable law, Mporeo.one, its affiliates, officers, directors, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
(a) Your access to or use of or inability to access or use the services;
(b) Any conduct or content of any third party on the service;
(c) Any content obtained from the service; and
(d) Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed its essential purpose.
In no event shall Mporeo.one’s aggregate liability for all claims relating to the services exceed the amount you paid us, if any, for access to or use of the service during the past six months.
Disclaimer of Warranties:
You expressly understand and agree that your use of the Mporeo.one platform and its services is at your sole risk. The services are provided on an "AS IS" and "AS AVAILABLE" basis. Mporeo.one and its affiliates, officers, employees, agents, partners, and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Mporeo.one makes no warranty that:
(a) The service will meet your requirements;
(b) The service will be uninterrupted, timely, secure, or error-free;
(c) The results that may be obtained from the use of the service will be accurate or reliable;
(d) The quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations; and
(e) Any errors in the software will be corrected.
Any material downloaded or otherwise obtained through the use of the service is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
Conditions for Suspension or Termination:
Mporeo.one reserves the right to suspend or terminate your account and access to the services under the following conditions:
(a) Breach of Terms: If you are found to be in violation of any of the Terms of Service or other policies as outlined by Mporeo.one.
(b) Illegal Activities: If your account is used for illegal or unauthorized activities.
(c) Security Concerns: If your account poses a security risk to Mporeo.one or other users.
(d) Inactivity: Accounts that remain inactive for an extended period, as determined by Mporeo.one, may be subject to suspension or termination.
(e) Non-Payment: Failure to pay any fees owed by you in connection with your Mporeo.one services.
Notice of Suspension or Termination:
Mporeo.one will make a reasonable effort to notify you of any impending suspension or termination of your account, along with the reason for such action, unless in cases where such notice would:
(a) Violate the law or a legal enforcement authority's order.
(b) Compromise an investigation or the integrity or operation of the service.
(c) Cause harm to any user, third party, Mporeo.one or its affiliates.
User Recourse and Appeal Process:
(a) Notification: Upon suspension or termination of your account, Mporeo.one will notify you via email or other means of communication provided in your account.
(b) Appeal: If you believe that your account was unjustly suspended or terminated, you may appeal this decision by contacting Mporeo.one support at [insert contact email or link]. Your appeal should include your account details and a detailed explanation of your reasons for the appeal.
(c) Review Process: Upon receiving your appeal, Mporeo.one will review the case within a reasonable timeframe and consider all relevant information. You will be notified about the decision post-review.
(d) Final Decision: The decision made by Mporeo.one on your appeal will be considered final and binding.
Effect of Termination:
Upon termination, all rights granted to you under these Terms will immediately cease, and you must cease all use of the service. Termination does not affect your obligation to pay any fees owed to Mporeo.one.
Governing Law:
These Terms and Conditions, along with any separate agreements whereby Mporeo.one provides you services, shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.
Jurisdiction:
(a) Consent to Jurisdiction: By using the Mporeo.one platform, you agree that any legal action or proceeding between you and Mporeo.one for any purpose concerning these Terms or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Wyoming, United States.
(b) Waiver of Forum Objections: You hereby waive all defenses of lack of personal jurisdiction and forum non conveniens. You agree that venue in these courts is appropriate and convenient for all disputes arising out of or in connection with the use of Mporeo.one.
International Use:
If you access the Mporeo.one platform from locations outside of the United States, you are responsible for compliance with all local laws. You acknowledge that you are doing so on your own initiative and at your own risk.
Dispute Resolution:
In the event of a dispute arising under or relating to these Terms, the Mporeo.one platform, or any services provided by Mporeo.one, the parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating any court proceedings.
Exceptions to Informal Negotiations:
Disputes that are not subject to informal negotiations include those relating to intellectual property rights, legal claims, or any allegations of theft, piracy, or unauthorized use. Such disputes may be brought before the courts specified above, bypassing informal negotiation procedures.
Modification of Terms:
Mporeo.one reserves the right, at its sole discretion, to modify or replace these Terms and Conditions at any time. When we make any updates to the Terms, we will make reasonable efforts to provide notice to you, such as through our platform, by email, or through other communication channels.
Effective Date of Changes:
Changes to these Terms will become effective immediately upon their posting on our platform or as otherwise communicated to you. We may also specify a later date for the effectiveness of certain changes.
Responsibility to Review:
It is your responsibility to review these Terms periodically for any changes. By continuing to access or use our platform after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, you should stop using the Mporeo.one platform and services.
Changes to Services:
In addition to changing these Terms, Mporeo.one may also change or discontinue any aspect, service, or feature of its platform at any time, including, but not limited to, content, hours of availability, and equipment needed for access or use.
User Acknowledgement:
You acknowledge that the amended Terms will replace any previous versions and that continued use of the platform after any such changes constitutes your acceptance of the new Terms.
Historical Versions:
Mporeo.one may, but is under no obligation to, maintain copies of previous versions of its Terms and Conditions. We encourage you to archive your copies of these Terms for your records.
